Cancellation & Refund Policy – Dolphin Show Pattaya

В Dolphin Show Pattaya, управляемый Праздники Триплина, we aim to provide clear and transparent booking terms for visitors purchasing Pattaya Dolphinarium tickets. This Cancellation & Refund Policy explains the conditions that may apply to cancellations, amendments, rescheduling requests, refunds, and no-shows.

Please review this policy carefully before completing your booking through dolphinshowpattaya.com.

1. General Cancellation Policy

  • Advance Cancellation: Cancellation requests should be submitted at least 24 hours before the scheduled program time.
  • Written Request Required: Cancellation or amendment requests must be communicated in writing. Please email [email protected] with your booking name, booking reference, visit date, showtime, and requested change.
  • Late Cancellation: Requests received within 24 hours of the booked program are subject to a 100% charge.
  • Verbal Requests: Verbal cancellation or amendment requests are not considered valid unless confirmed through an accepted written communication channel.

2. No-Show Policy

  • Guests who fail to arrive on time for their confirmed Pattaya Dolphinarium program may be treated as a no-show.
  • No-shows are subject to a 100% cancellation charge and are not eligible for a refund.

3. Refund Eligibility

Submitting a cancellation request more than 24 hours before the program does not automatically guarantee a refund. Refund eligibility depends on the specific ticket conditions, booking channel, supplier approval, promotional terms, and any conditions displayed at the time of purchase.

  • Approved Refunds: Where a refund is approved, it will generally be returned using the original payment method.
  • Processing Time: Refund timing may vary depending on the payment gateway, bank, card issuer, and payment method used.
  • Payment or Service Fees: Certain transaction, banking, currency-conversion, or third-party charges may be non-refundable where applicable.

4. Non-Refundable Bookings

  • Some Pattaya Dolphinarium tickets, promotional fares, special offers, or booking channels may be sold on a non-refundable and/or non-amendable basis.
  • Where a product is marked as non-refundable, the applicable condition shown during booking will take priority.
  • Guests should review the ticket description and cancellation conditions carefully before completing payment.

5. Rescheduling & Booking Changes

  • Advance Request: Rescheduling or amendment requests should be submitted at least 24 hours before the scheduled program time.
  • Subject to Availability: Date, showtime, seating category, or activity changes are not guaranteed and remain subject to Pattaya Dolphinarium availability and approval.
  • Price Difference: If an approved change results in a higher ticket price, the customer may be required to pay the difference.
  • Within 24 Hours: Rescheduling requests received within 24 hours of the booked program may not be accepted and may be subject to the full booking charge.

6. Same-Day Cancellations

  • Same-day cancellations fall within the 24-hour cancellation period and are therefore subject to a 100% charge.
  • Guests are advised to check their visit date, showtime, ticket category, and participant details carefully before confirming a reservation.

7. Cancellation or Changes by Pattaya Dolphinarium

In rare situations, a performance or activity may be changed, postponed, or cancelled due to operational requirements, safety concerns, technical issues, severe weather, force majeure, or other circumstances beyond reasonable control.

Where a confirmed booking is materially affected, available options may include:

  • Moving the booking to another available date or showtime.
  • Providing another reasonable alternative where available.
  • Processing an applicable refund where approved under the circumstances and booking terms.

8. Force Majeure

Where Pattaya Dolphinarium is unable to provide a scheduled show or activity due to force majeure or circumstances outside reasonable control, available remedies will depend on the circumstances, supplier terms, and amounts recoverable for the affected booking.

9. Third-Party Bookings

  • If you purchased your Pattaya Dolphinarium ticket through another website, travel agent, marketplace, or third-party platform, the cancellation and refund policy of that booking provider may apply.
  • Customers should contact the platform or travel agent through which the original payment was made for assistance.

10. Special & Group Bookings

Group reservations, private programs, promotional packages, special-event tickets, or customized bookings may have separate cancellation and amendment terms. Any special conditions provided during booking will apply to that reservation.

11. How to Request a Cancellation or Change

To request a cancellation, amendment, or rescheduling, please contact us with the following information:

  • Full name used for the booking
  • Booking reference number
  • Scheduled visit date and showtime
  • Ticket or activity booked
  • Requested cancellation or amendment

Электронная почта: [email protected]
Website: dolphinshowpattaya.com

12. Refund Processing

If a refund is approved, Triplyn Holidays will initiate the refund through the applicable payment process. The time required for the refunded amount to appear may vary depending on your bank, card issuer, payment gateway, and original payment method.

13. Policy Updates

Triplyn Holidays may revise this Cancellation & Refund Policy when required to reflect supplier conditions, operational changes, booking procedures, or applicable requirements. Updated terms will be published on this page.

The cancellation terms applicable at the time a booking is confirmed will generally govern that reservation unless otherwise required or agreed.

14. Contact Information

  • Company: Праздники Триплина
  • Электронная почта: [email protected]

By completing a booking through Dolphin Show Pattaya, you acknowledge that you have reviewed and accepted the cancellation, amendment, no-show, and refund conditions applicable to your selected product.

Disclaimer: Dolphin Show Pattaya is not the official website of Pattaya Dolphinarium. It is an independent partner website operated by Triplyn Holidays.